Refund Policy

At Bug and Boo Co., we value your satisfaction and want to ensure that you are happy with your purchase. Please review our refund policy below:

  1. Eligibility for Refunds:

    • Refunds are applicable for defective or damaged products, or if you receive the incorrect item.

    • We require proof of the defect, damage, or incorrect item through clear photographs or other reasonable evidence.

  2. Refund Requests:

    • To request a refund, please contact us within 2 days of receiving your order.

    • Provide detailed information about the issue, including order number, product details, and supporting evidence if applicable.

  3. Return and Exchange Process:

    • In some cases, we may request you to return the defective, damaged, or incorrect item.

    • We will provide you with instructions for the return process, including any necessary shipping labels or arrangements.

    • For eligible refunds, we will reimburse you for the return shipping costs.

  4. Refund Processing:

    • Once we receive and verify the returned item, we will initiate the refund process.

    • Refunds will be issued to the original payment method used for the purchase.

    • Please allow 10-15 business days for the refund to be processed and reflected in your account.

  5. Non-Refundable Items:

    • Customized or personalized products, unless they are defective or incorrect, are NON-REFUNDABLE.

    • Items that have been worn, washed, or altered are NOT be eligible for a refund unless there is a manufacturing defect.

  6. Customer Error:

    • We are not responsible for refunds or replacements for items ordered incorrectly by the customer, including wrong sizes or colors selected during the order process.

    • Please review your order carefully before confirming to ensure accuracy.

  7. Shipping Charges:

    • Shipping charges are non-refundable, unless the return is due to an error on our part or a defective product.

  8. Customer Support:

    • Our dedicated customer support team is available to assist you with any questions or concerns regarding refunds or exchanges.

    • Please reach out to us via email for prompt assistance. (bugandboo.co@yahoo.com)

Please note that this refund policy is subject to change without prior notice. We encourage you to review it periodically for any updates.

Thank you for choosing Bug and Boo Co.